Refunds & Cancellation — Car Report Check

1. Overview

This policy explains your cancellation rights and our approach to refunds for purchases made through carreportcheck.co.uk. It does not affect your other statutory rights, including your rights under the Consumer Rights Act 2015.

2. Digital and instant delivery

Car Report Check provides digital vehicle reports that are custom-generated using third-party data sources, typically delivered immediately after payment is confirmed. Because delivery normally begins right away, this affects the statutory cancellation right described below.

3. Your right to cancel

As a UK consumer buying digital content at a distance, you normally have a 14-day statutory right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCR 2013"). You can exercise this right by contacting us using the details in Section 7, or by using the Model Cancellation Form in Section 8.

When you check out, you're required to accept our Terms & Conditions, which include an express statement that you're requesting immediate delivery of your report and that doing so ends this cancellation right once the report has been delivered. Your acceptance is recorded against the specific version of the Terms in force at the time of your order.

4. Errors and technical issues

If a report fails to generate, is not delivered, or is materially incomplete due to a fault on our system, contact us and we will investigate. Where the fault is ours, we will provide a full refund or a corrected report, at your choice. Where a report has been successfully delivered and the issue relates to the accuracy of third-party source data rather than a fault in our service, we will review requests for a partial refund on a discretionary basis, which may account for unavoidable costs already incurred such as third-party data provider fees.

Nothing in this policy limits your right under the Consumer Rights Act 2015 to a full refund, repair, or price reduction where a digital service has not been provided with reasonable care and skill.

Requests should be submitted via support@carreportcheck.co.uk within 14 days of purchase.

5. Incorrect information

If you enter an incorrect or invalid vehicle registration number (VRM), email address, or other checkout detail and this causes your report to be generated for the wrong vehicle or not delivered, we are not able to offer an automatic refund, since the report was generated correctly based on the information provided. Contact us if this happens — we will review what's possible, including regenerating a report for the correct vehicle where practical.

6. Duplicate or accidental purchases

Because reports are generated shortly after payment and linked to specific vehicle details, duplicate or accidental orders aren't automatically refunded. Contact us as soon as possible — if a duplicate report has not yet been generated, we'll cancel and refund it; if it has already been generated, we'll review the request individually.

7. How to contact us

To request a refund or cancellation, email support@carreportcheck.co.uk with:

• Full name and email address used at checkout
• Vehicle registration number (VRM)
• Transaction or payment reference
• Brief description of the issue

We aim to respond within 5 business days.

8. Model Cancellation Form

If you wish to cancel your order under your statutory right described in Section 3, you can email us the details below, or use the form as a template in your email.

To: support@carreportcheck.co.uk

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:

[describe the report/order]

Ordered on: [date]

Name of consumer:

Email address used at checkout:

Date:

9. Changes to this policy

We may update this policy from time to time. Updates will be reflected on this page with a revised "Last updated" date.

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