Help Center

Find answers to common questions or get guidance on your vehicle reports.

How do I read my vehicle report?

Your report summarizes the vehicle's history, including MOT results, mileage, and past incidents, so you can make informed decisions.

What is MOT history?

MOT history shows past test results, expiry dates, and any advisories noted during inspections.

What does "write-off" mean?

A write-off indicates the vehicle was deemed uneconomical to repair after significant damage.

Refund and cancellation policy

You can request refunds according to our terms, which account for payment provider fees and exceptions.

How accurate is the data?

We source information from trusted UK databases, but some details may change over time or after new updates.

Still need help?

If you can't find an answer here, our support team is ready to assist you.