Privacy Policy — Car Report Check

Introduction

Car Report Check ("we", "us", "our") provides paid vehicle history reports for UK-registered vehicles. This Privacy Policy explains how we collect, use, share, and protect personal data when you use our website and services. It also explains the rights available to users in the UK under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

Information you provide

• Full name
• Email address
• Phone number
• Vehicle registration mark (VRM)
• Agreement to our Terms & Conditions (consent checkbox)

Payment information

We do not directly process card payments on the site. Payments are processed by our payment provider, Lemon Squeezy. We receive limited payment metadata from Lemon Squeezy (e.g., payment status, invoice reference) necessary to fulfil orders, but we do not store full payment card details.

Automatically collected and technical data

When you visit the site we may collect technical information such as IP address, browser type, device identifiers, and pages visited. This information is used for security, fraud prevention, and improving the service.

How we use your information

• To provide reports: Use name, email, phone, and VRM to generate and deliver vehicle reports.
• To process payments and orders: Use order metadata from Lemon Squeezy to confirm payment and fulfil purchases.
• To communicate: Respond to enquiries, send reports, transactional and essential messages.
• Security and fraud prevention: Detect and prevent abuse and fraud, including payment fraud.
• Legal obligations: Comply with legal requests and obligations from public authorities.

Legal basis for processing

• Performance of a contract — to deliver the paid report you ordered.
• Legal compliance — where required by law or lawful requests from authorities.
• Legitimate interests — for fraud prevention, security, and improving our service.
• Consent — for optional processing where consent is obtained (e.g., marketing communications).

Sharing and disclosures

We may share personal data with the following categories of recipients:

• Data providers: Authorised third-party APIs and government services to obtain vehicle data.
• Payment processor: Lemon Squeezy, for payment processing and order records.
• Email and delivery providers: Third-party providers we use to send reports and transactional emails.
• Legal and safety: If required by law, or to protect rights, users, or the public.

We require all service providers to process data only on our instructions and maintain security measures.

Cross-border transfers

Your data may be processed by service providers outside the UK. We take steps required under UK law to protect your personal information, e.g., standard contractual clauses.

Data retention

• Order and payment metadata: retained for a minimum of 6 years for tax/accounting purposes.
• User contact details and report data: retained up to 2 years after last interaction unless law requires longer.

Your rights (UK residents)

• Request access to personal data (Subject Access Request).
• Request correction of inaccurate/incomplete data.
• Request deletion of personal data (certain circumstances).
• Request restriction of processing (certain circumstances).
• Object to processing based on legitimate interests.
• Request portability of data in structured format.

To exercise any rights, contact support@carreportcheck.co.uk. Verification may be required. Complaints can be lodged with the UK ICO.

Security

We use reasonable technical and organisational measures to protect personal data. No system is fully secure — if you believe your data is compromised, contact support@carreportcheck.co.uk.

Cookies and tracking

We use cookies and similar technologies for essential functionality and to improve the service. You can control/delete cookies via browser settings; disabling may affect site functionality.

Children

Our services are not for children under 16. We do not knowingly collect personal data from children. If a child under 16 provides personal data, contact us to delete it.

Changes to this policy

We may update this Privacy Policy. Revised policy will be posted with an updated "Last updated" date. Significant changes may be communicated via email.

Contact us

For privacy enquiries, data access requests or complaints, contact: support@carreportcheck.co.uk.